This Privacy Policy governs the manner in which Coastal Pacific Lending, Inc. collects, uses, maintains, and discloses information collected from users (each, a “User”) of the https://coastalpacificlending.com website (“Site”). This policy applies to the Site and all products and services offered by Coastal Pacific Lending, Inc.

Information Sharing

Information will NOT be shared with third parties or affiliates for any reason.

Personal Identification Information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our Site, register on the Site, subscribe to the newsletter, fill out a form, and in connection with other activities, services, features, or resources we make available on our Site. Users may be asked for their name, email address, and phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identifiable information.

Consent to SMS Messaging

By providing a telephone number and submitting forms on our Site, you are consenting to be contacted by SMS text message. Message and data rates may apply. We use text messaging solely to gather information needed in association with your mortgage loan application. These messages may include requests for additional documentation, status updates on your loan application, and other pertinent information necessary for processing your application.

We do NOT send out marketing campaigns via SMS. Your telephone number will be used exclusively for the purposes mentioned above and will NOT be shared with third parties.

If at any time you wish to stop receiving SMS text messages from us, you can reply STOP to any of our messages. Upon receipt of your opt-out request, we will promptly remove you from our SMS communication list. Please note that if you opt-out, you may miss important updates regarding your mortgage loan application.

For further inquiries or assistance, please contact our customer service team at [email protected]. Your privacy is important to us, and we are committed to protecting your personal information in accordance with our Privacy Policy.

Non-Personal Identification Information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer, and technical information about Users’ means of connection to our Site, such as the operating system and the Internet service providers utilized, and other similar information.

Web Browser Cookies

Our Site may use “cookies” to enhance User experience. Users’ web browsers place cookies on their hard drives for record-keeping purposes and sometimes to track information about them. Users may choose to set their web browsers to refuse cookies, or to alert them when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How We Use Collected Information

Coastal Pacific Lending, Inc. may collect and use Users’ personal information for the following purposes:

• To improve customer service: Information you provide helps us respond to your customer service requests and support needs more efficiently.
• To personalize user experience
• To improve our Site: We may use feedback you provide to improve our products and services.
• To send periodic emails: If Users decide to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or Users may contact us via our Site.

How We Protect Your Information

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Site.

Our Site is in compliance with PCI vulnerability standards to create as secure an environment as possible for Users.

Compliance with Children’s Online Privacy Protection Act

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information on our Site from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

Changes to This Privacy Policy

Coastal Pacific Lending, Inc. has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your Acceptance of These Terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting Us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Coastal Pacific Lending, Inc. 1100 Town & Country, Suite 1250 Orange, CA 92868 (888) 214-8618 | [email protected]

This document was last updated on 07/23/2024